Privacy policy

At Derm Skin Specialists, we are committed to protecting your personal information and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or engage with our services.

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What information we collect

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We may collect personal information such as:

• Your name, contact details (including phone number and email address)
• Medical information relevant to your treatment
• Appointment history and treatment notes
• Payment and billing details
• Website usage data via cookies and analytics tools

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How we collect information

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We collect your personal information in a number of ways, including:

• When you book an appointment or fill out a form on our website
• During consultations or communication with our team
• When you subscribe to our newsletter or marketing communications
• Through third-party services such as payment providers or referral platforms
• Automatically via cookies when you browse our website

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How we use your information

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We use your personal information to:

• Provide dermatology services and treatment plans
• Communicate with you about your care or appointments
• Improve our services and customer experience
• Respond to enquiries or feedback
• Send marketing communications (only if you have opted in)
• Comply with legal and regulatory obligations

We will only use your information for the purposes outlined above or where required by law.

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Disclosure to third parties

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We may share your personal information with trusted third parties such as:

• Medical professionals involved in your care
• Payment processors and IT service providers
• Government regulators or health authorities when required by law

We do not sell, rent or trade your personal information to external parties for marketing purposes.

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Storage and security

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Your information is stored securely in both digital and physical formats. We take all reasonable steps to protect it from misuse, loss, unauthorised access or disclosure. Access is restricted to authorised staff only.

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Access and correction

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You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or outdated. To do this, please contact us using the details at the bottom of this page.

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Website analytics and cookies

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Our website uses cookies and third-party tools (such as Google Analytics) to collect anonymous information about how visitors use our site. This helps us improve functionality and user experience. You can manage or disable cookies in your browser settings.

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Changes to this policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately. We encourage you to review this page regularly.

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Contact us

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If you have any questions or concerns about this Privacy Policy, or if you would like to access or update your information, please contact us:

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Derm Skin Specialists
+61 (0)7 3487 1414
info@dermss.com.au

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